Deskripsi Pekerjaan
Are you a passionate F&B professional with a knack for teaching? V Max 365 Holdings Sdn. Bhd. is looking for an energetic and articulate F&B Trainer to join our team in Kuala Lumpur. In this pivotal role, you will be the bridge between our operational standards and our service excellence, ensuring that every team member is equipped to deliver a world-class dining experience.
As our F&B Trainer, you will spearhead the development and execution of comprehensive training programs. You will be responsible for institutionalizing our Standard Operating Procedures (SOPs), guiding staff from opening to closing protocols, and fostering a culture of consistency and quality. If you are fluent in Mandarin and have a deep understanding of food and beverage operations, we want to hear from you!
Tanggung Jawab
- Develop, update, and implement comprehensive F&B Standard Operating Procedures (SOPs) across all outlets.
- Conduct high-energy training sessions for new hires and existing staff on operational workflows, including opening/closing procedures.
- Monitor and evaluate service quality to ensure consistency with company branding and hygiene standards.
- Provide on-the-job coaching and floor mentorship to improve team performance and efficiency.
- Create training materials, including handbooks, visual aids, and digital learning assets.
- Track staff progress and generate performance reports for management review.
- Identify operational bottlenecks and recommend training interventions to resolve service gaps.
Kualifikasi
- Fluent in Mandarin (written and spoken) is strictly required for communication with diverse stakeholders.
- Minimum of 2-3 years of experience in F&B operations or a dedicated training role within the hospitality industry.
- Deep knowledge of F&B service standards, kitchen/bar workflows, and safety/hygiene regulations (HACCP knowledge is a plus).
- Strong presentation and facilitation skills with the ability to engage diverse groups.
- Proven ability to develop training curriculum and SOP documentation.
- Professional, patient, and highly organized with a proactive problem-solving mindset.
- Willingness to travel between various branch locations in Kuala Lumpur as required.