Deskripsi Pekerjaan
Join Algo Venture Pte Ltd as a Facilitator & Customer Experience Executive and become an integral part of our fast-growing company that's revolutionizing customer service with AI-driven solutions. In this dynamic role, you'll have the opportunity to facilitate engaging training sessions and provide exceptional customer support while gaining exposure to cutting-edge technologies.
We're looking for passionate individuals who thrive in customer-facing environments and are excited about contributing to a company that values innovation and professional development. As a Facilitator & Customer Experience Executive, you'll play a crucial role in ensuring our customers receive the best possible experience while our team is equipped with the knowledge to deliver outstanding service.
This position offers strong career growth opportunities and the chance to work with a team of dedicated professionals in a supportive environment. If you're enthusiastic about customer service, training, and technology, and you're looking for a role where you can make a real impact, we encourage you to apply.
Tanggung Jawab
- Facilitate engaging and informative training sessions for customer service teams
- Provide exceptional customer support and resolve inquiries efficiently
- Develop and maintain training materials aligned with company standards
- Monitor customer feedback and implement improvements to service delivery
- Collaborate with cross-functional teams to enhance customer experience
- Stay updated on AI-driven solutions and incorporate them into training programs
- Track and report on key performance metrics related to customer satisfaction
- Mentor new team members and provide ongoing coaching as needed
Kualifikasi
- Diploma or degree in Business, Communications, or related field
- Minimum 2 years of experience in customer service or training facilitation
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and customer-centric mindset
- Proficiency in Microsoft Office Suite and learning management systems
- Experience with AI-driven customer service technologies is a plus
- Ability to work independently and as part of a team
- Strong organizational skills with attention to detail