Deskripsi Pekerjaan
The Business Development and Partnerships teams at Shopee are dynamic and energetic. We are seeking an experienced FBS Key Account Management Leader to drive our business growth strategy. In this pivotal role, you will be responsible for managing high-value relationships with key logistics partners and sellers, ensuring the success of the Fulfillment by Shopee (FBS) program. You will leverage data-driven insights to optimize fulfillment operations, identify new market opportunities, and lead a team of account managers to exceed revenue targets. If you are a strategic thinker with a passion for e-commerce and a proven track record in business development, we invite you to shape the future of cross-border trade with us.
Tanggung Jawab
- Lead and manage a portfolio of key accounts, driving the growth of the Fulfillment by Shopee (FBS) program.
- Develop and execute comprehensive account strategies to maximize partner value and retention.
- Identify new business opportunities and negotiate strategic partnerships to expand market reach.
- Analyze market trends, logistics performance metrics, and competitor activities to inform decision-making.
- Collaborate cross-functionally with product, operations, and marketing teams to enhance the seller experience.
- Mentor, train, and manage a team of Key Account Managers to ensure high performance and professional development.
- Oversee contract negotiations, renewals, and service level agreement (SLA) management.
Kualifikasi
- Bachelor’s degree in Business Administration, Marketing, Logistics, or a related field.
- Minimum of 5-7 years of experience in Key Account Management, Business Development, or Sales within the E-commerce or Logistics industry.
- Proven track record of leading teams and managing large-scale client portfolios.
- Strong analytical skills with the ability to interpret complex data and generate actionable insights.
- Excellent communication, negotiation, and presentation skills.
- Fluency in English and Mandarin is highly preferred.
- Self-motivated with a results-oriented mindset and the ability to thrive in a fast-paced environment.