Deskripsi Pekerjaan
Join BCA Finance's dynamic team as a Field Account Consultant and drive our financial services mission forward. In this critical role, you'll be responsible for maintaining healthy customer relationships while ensuring timely debt recovery through strategic phone follow-ups and direct field visits. Your analytical skills will shine as you assess customer financial situations, identify payment bottlenecks, and implement tailored collection strategies. This position offers the unique opportunity to represent Indonesia's leading financial institution while developing expertise in credit management and customer retention.
As a Field Account Consultant, you'll become the face of BCA Finance in Bogor, building trust through professional communication and solution-oriented approaches. Your contributions will directly impact our portfolio health while honing skills in financial analysis, negotiation, and stakeholder management. Ideal candidates thrive in results-driven environments and excel at balancing empathy with firm collection practices.
Tanggung Jawab
- Conduct regular field visits to customer locations for payment collection and relationship building
- Execute phone-based payment reminders and negotiation strategies
- Analyze customer financial data to assess payment capabilities and risks
- Maintain accurate customer account records and transaction histories
- Collaborate with internal teams to resolve payment disputes and account issues
- Prepare monthly collection reports and performance metrics
- Implement targeted recovery plans based on customer profiles
Kualifikasi
- Minimum D3/S1 degree in Finance, Economics, or Business Administration
- 1-2 years of experience in collections, sales, or customer service
- Strong negotiation and conflict resolution abilities
- Proficient in financial data analysis and reporting tools
- Excellent communication skills in Bahasa Indonesia
- Valid driver's license with willingness for regional travel
- Target-driven mindset with proven KPI achievement
- Basic understanding of banking and financial products