Deskripsi Pekerjaan
Join Home Credit as a Field Collection Officer in Kudus and become a vital part of our dynamic financial services team. In this hands-on role, you'll directly contribute to our mission by conducting field visits to verify customer information, conduct account assessments, and facilitate loan repayment collections. You'll act as the face of our organization in local communities, building trust through professional interactions while ensuring adherence to regulatory standards. This position offers an excellent opportunity to develop valuable skills in financial compliance, negotiation, and customer relationship management within Indonesia's growing banking sector. Ideal for proactive individuals with strong communication skills and a commitment to service excellence.
Tanggung Jawab
- Conduct scheduled field visits to customer residences and businesses for verification and collection activities
- Verify customer identity, account details, and financial documentation during on-site inspections
- Collect outstanding payments and process transactions according to company protocols
- Maintain accurate digital and physical records of customer interactions and collections
- Identify potential risks and escalate non-compliance issues to supervisory team
- Coordinate with internal departments to resolve payment discrepancies and account issues
- Adhere to all banking regulations and data privacy standards during field operations
Kualifikasi
- High school diploma or equivalent; vocational training in finance preferred
- Minimum 1 year experience in field collection, sales, or customer service roles
- Strong communication skills in Bahasa Indonesia with ability to explain complex terms clearly
- Proficiency in mobile devices and basic office software for documentation
- Valid driver's license with reliable transportation for field assignments
- Ability to work independently with minimal supervision in diverse environments
- Knowledge of Kudus local geography and community dynamics advantageous
- Integrity and ethical conduct in handling sensitive customer financial data