Deskripsi Pekerjaan
Join our dynamic team as a Field Collection Officer and become a crucial part of our financial services operations in Lubuk Linggau. In this vital role, you'll directly engage with customers to recover overdue credit installments through professional field visits. This position offers hands-on experience in debt collection, customer relationship management, and financial compliance while contributing to our company's mission of maintaining healthy credit portfolios. You'll work in a results-driven environment where your communication skills and persistence directly impact our financial stability. We provide comprehensive training on collection methodologies and ethical practices to ensure your success. If you thrive in field-based roles and possess strong interpersonal skills, this opportunity offers a clear path to professional growth within Indonesia's financial sector.
Tanggung Jawab
- Conduct direct field visits to customers' residences for face-to-face debt collection
- Communicate payment schedules and consequences of delinquency professionally
- Document collection activities and customer interactions in real-time
- Resolve payment disputes through negotiation and alternative solutions
- Submit daily collection reports with accurate financial data
- Maintain positive customer relationships during sensitive financial discussions
- Collaborate with credit management team to update customer status
- Adhere to ethical debt collection standards and company policies
Kualifikasi
- Minimum high school diploma (SMA/Sederajat) or equivalent
- 1+ years experience in field collections or customer service preferred
- Strong verbal communication and interpersonal skills
- Ability to navigate urban and rural areas independently
- Basic understanding of financial products and credit terms
- Proficiency in Bahasa Indonesia with clear articulation
- Integrity and professionalism in handling sensitive financial matters
- Physical ability to travel daily across Lubuk Linggau