Deskripsi Pekerjaan
Join our dynamic team at Skyro as a Field Collection Representative and play a crucial role in maintaining our financial health. This position requires you to be the face of our company when interacting directly with clients to recover overdue payments. You'll build relationships while ensuring the timely collection of debts, which is essential for our business operations. As a Field Collection Representative, you'll be responsible for visiting clients at their homes or places of business, conducting professional and respectful conversations about outstanding payments, and negotiating mutually beneficial payment arrangements. This role demands excellent communication skills, empathy, and a firm but courteous approach to debt collection. You'll also document all interactions accurately and recommend appropriate actions for accounts that require special attention. If you're a motivated individual with strong interpersonal skills and a desire to work in a fast-paced financial environment, this position offers a rewarding career path with opportunities for growth and advancement.
Tanggung Jawab
- Conduct field visits to clients' homes or businesses to recover overdue payments
- Communicate professionally and respectfully with clients regarding outstanding debts
- Negotiate payment plans and arrangements that are mutually beneficial for both parties
- Maintain detailed and accurate records of all client interactions and payment activities
- Recommend appropriate actions for accounts that require special attention or escalation
- Collaborate with the collections team to develop effective recovery strategies
- Adhere to all company policies and legal requirements in debt collection practices
Kualifikasi
- High school diploma or equivalent; college education is a plus
- Previous experience in collections, customer service, or sales is preferred
- Excellent communication and interpersonal skills with the ability to build rapport
- Strong negotiation abilities and conflict resolution skills
- Proficiency in using mobile devices and basic office software
- Ability to work independently with minimal supervision
- Valid driver's license and reliable transportation for field visits
- Professional appearance and demeanor suitable for client interactions