Deskripsi Pekerjaan
Join Indodana as a Field Collection Specialist in Denpasar and become a financial solutions architect for our clients. This dynamic role requires exceptional negotiation skills to resolve overdue payments while delivering customized financial solutions. You'll represent our company's commitment to customer-centric service by directly engaging with clients in Bali's vibrant market. The position demands resilience, empathy, and strategic thinking as you balance recovery targets with relationship preservation. Indodana provides comprehensive training and support to ensure you succeed in this field-based role, where every interaction builds trust and financial stability for our valued customers.
Tanggung Jawab
- Negotiate in-person payment plans with clients to resolve overdue accounts
- Assess client financial situations to recommend customized repayment solutions
- Maintain accurate records of all collection activities and client interactions
- Collaborate with internal teams to align on collection strategies and client updates
- Achieve monthly collection targets while adhering to ethical compliance standards
- Build long-term client relationships through proactive communication and problem-solving
- Report market trends and client feedback to improve financial products
Kualifikasi
- Minimum 2 years in field collections or customer-facing financial services
- Proven negotiation and conflict resolution skills
- Strong understanding of Indonesian financial regulations
- Exceptional communication and interpersonal abilities
- Ability to work independently across Bali's diverse locations
- Proficiency in digital collection tools and mobile reporting systems
- High school diploma or equivalent; finance certification preferred
- Valid motorcycle license for field mobility