Deskripsi Pekerjaan
Are you a persuasive communicator with a firm yet professional approach? We are looking for a dedicated Field Collection Staff to join our team in Kebayoran Lama. In this role, you will be the face of our company in the field, responsible for managing equipment retrieval processes and maintaining positive merchant relationships.
The ideal candidate is resilient, solution-oriented, and capable of navigating challenging conversations with merchants. You will play a critical role in asset recovery while ensuring that our corporate standards for professionalism and ethics are upheld at all times. If you are comfortable working in the field and have a knack for conflict resolution, we invite you to apply.
Tanggung Jawab
- Conduct on-site visits to merchant locations for equipment recovery and collection tasks.
- Communicate clearly and assertively with merchants regarding outstanding agreements or equipment returns.
- Handle difficult conversations with professionalism, maintaining the company's reputation at all times.
- Document all field activities accurately and update the internal database in real-time.
- Coordinate with internal departments to resolve disputes or payment issues encountered in the field.
- Adhere to all company SOPs, safety protocols, and legal guidelines during collection operations.
- Submit daily reports regarding field performance and asset status to the management team.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or equivalent.
- Proven experience in Field Collection, Debt Recovery, or Customer Service is highly preferred.
- Strong interpersonal and negotiation skills with a firm yet polite communication style.
- Ability to work independently and manage time effectively in a field-based environment.
- Possess a valid motorcycle driver's license (SIM C) and personal transportation.
- Deep understanding of the Kebayoran Lama area and surrounding Jakarta regions.
- High level of integrity, discipline, and emotional intelligence.
- Proficient in using mobile applications for data reporting and GPS navigation.