Deskripsi Pekerjaan
Join our dynamic team as a Field Collector in the vibrant Jabodetabek region and play a crucial role in maintaining our company's financial health. This position involves direct customer engagement at residential locations to recover overdue credit installments through professional and empathetic communication. You will be the face of our organization, representing our commitment to fair debt resolution while building lasting customer relationships. This role requires strong interpersonal skills, resilience, and the ability to navigate diverse payment scenarios. As a key contributor to our financial operations, you'll work in a fast-paced environment where your efforts directly impact our portfolio performance. We offer comprehensive training, competitive compensation, and opportunities for career growth in Indonesia's expanding financial services sector.
Tanggung Jawab
- Conduct scheduled and unscheduled visits to customer residences across Jabodetabek for direct payment collection
- Deliver clear explanations regarding overdue credit installments and payment terms
- Negotiate flexible repayment solutions while adhering to company policies
- Maintain accurate digital records of all collection activities and customer interactions
- Submit daily collection reports with detailed customer feedback and challenges
- Collaborate with finance team to update account statuses and resolve discrepancies
- Meet monthly collection targets through effective territory management
- Ensure compliance with debt collection regulations and ethical standards
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 1 year experience in field collection, sales, or customer service
- Excellent Bahasa Indonesia communication and negotiation skills
- Valid motorcycle license and reliable transportation for regional travel
- Proficiency in basic computer applications and mobile reporting tools
- Strong problem-solving abilities and conflict resolution skills
- Ability to work independently with minimal supervision
- Physical fitness for daily field activities and variable weather conditions