Deskripsi Pekerjaan
Are you a technically skilled engineer with a passion for solving complex problems on a global scale? Sanovo Technology Group (STG), the global market leader in egg handling, grading, packing, and processing solutions, is seeking a highly motivated Field Service Engineer to join our team based in Mutiara Damansara.
At STG, we deliver turnkey automated solutions to the world's largest food producers. This is an outstanding opportunity for an individual who thrives in a hands-on, dynamic environment and enjoys regional travel. As a Field Service Engineer, you will be the critical technical interface between STG and our valued customers across the Asia-Pacific region. You will be responsible for ensuring the seamless operation of our advanced machinery through professional installation, preventive maintenance, complex troubleshooting, and system upgrades.
Your days will be diverse and challenging, involving everything from mechanical fitting and pneumatic calibration to advanced PLC diagnostics and electrical system repair. You will act as a trusted advisor to customers, providing expert training and support to enhance their operational efficiency. You will also work closely with our international engineering and support teams to provide critical feedback that drives product innovation and service excellence.
We invest in our people. You will receive comprehensive technical training on our cutting-edge equipment, be exposed to best-in-class manufacturing environments, and have a clear pathway for career progression within a global technology leader. We offer a competitive compensation package that rewards performance and dedication.
If you are ready to apply your engineering expertise in an exciting, fast-paced, and truly global context, we invite you to apply and become a part of the Sanovo Technology Group family.
Tanggung Jawab
- Perform installation, commissioning, and handover of advanced egg processing and packaging equipment at customer sites across the region.
- Conduct scheduled preventive maintenance, diagnostics, and complex emergency repairs to ensure maximum machine uptime and performance.
- Troubleshoot and resolve sophisticated issues involving mechanical, pneumatic, hydraulic, and PLC-based electrical control systems.
- Provide comprehensive on-site technical training and support to customer maintenance personnel and operators.
- Prepare detailed and accurate service reports, technical documentation, and feedback for the engineering and sales teams.
- Collaborate closely with the global technical support center and logistics teams to coordinate spare parts and technical solutions efficiently.
- Identify and promote opportunities for system upgrades, retrofits, and service contracts to improve customer operations.
- Adhere strictly to all safety guidelines, company policies, and quality standards while working in a food-safe environment.
Kualifikasi
- Diploma or Bachelor's Degree in Mechanical, Electrical, Mechatronics Engineering, or a related technical discipline.
- Minimum 2 to 3 years of proven experience in a Field Service Engineering role, ideally within industrial automation, packaging, or food processing machinery.
- Strong troubleshooting skills in electrical control systems (PLCs, VFDs, Sensors, Relays) and mechanical systems (Pneumatics, Hydraulics, Drives).
- High degree of travel flexibility (estimated 60%-70%) including short-notice domestic and international trips.
- Excellent interpersonal and communication skills with a customer-centric mindset.
- Proficiency in English is mandatory; proficiency in Mandarin or other Asian languages is a strong plus to support our diverse customer base.
- Self-starter with a high level of discipline, organization, and ability to manage multiple tasks and priorities independently.
- Valid driving license and passport are required.