Deskripsi Pekerjaan
At Roche, we believe that delivering innovative healthcare solutions starts with reliable and high-quality customer support. As a Field Service Engineer, you'll be at the forefront of medical technology, ensuring our cutting-edge diagnostic equipment operates flawlessly to improve patient outcomes. This critical role combines technical expertise with customer-centric service as you travel across Surabaya and surrounding areas to install, maintain, and troubleshoot advanced medical systems. You'll join a global leader committed to pushing scientific boundaries while making tangible differences in healthcare delivery.
Our ideal candidate thrives in dynamic environments where precision meets problem-solving. You'll collaborate with cross-functional teams to resolve complex technical challenges while building strong relationships with healthcare providers. Roche offers continuous learning opportunities, competitive compensation, and the chance to contribute to life-changing innovations. If you're passionate about technology and dedicated to excellence in patient care, this role offers a rewarding career path with one of the world's most respected healthcare companies.
Tanggung Jawab
- Install, calibrate, and validate medical equipment at customer sites
- Perform preventive maintenance and troubleshoot complex technical issues
- Provide on-site repairs and remote technical support for diagnostic systems
- Train healthcare professionals on equipment operation and safety protocols
- Document service activities and maintain accurate technical records
- Collaborate with engineering teams to report product performance trends
- Ensure compliance with safety regulations and quality standards
Kualifikasi
- Bachelor's degree in Electrical Engineering, Biomedical Engineering, or related field
- Minimum 2 years experience in field service or technical support
- Strong diagnostic skills for complex electromechanical systems
- Valid driver's license and willingness to travel regionally
- Experience with medical equipment or similar technology preferred
- Excellent communication and customer service abilities
- Professional certifications (e.g., biomedical equipment technician) a plus