Deskripsi Pekerjaan
Join Tridimas Sdn Bhd as a Field Support Engineer (L1) and play a pivotal role in delivering exceptional technical support to our clients. This position combines onsite and remote assistance to ensure seamless system operations across diverse environments. You'll be the first point of contact for technical incidents, resolving issues efficiently while maintaining strict SLA compliance. Beyond troubleshooting, you'll manage device lifecycles – from deployment to decommissioning – ensuring optimal performance and security. This contract role offers dynamic exposure to real-world IT infrastructure challenges while collaborating with cross-functional teams to maintain service excellence. If you're passionate about problem-solving and thrive in fast-paced technical environments, this opportunity will allow you to develop your expertise while making tangible impact on client satisfaction.
Tanggung Jawab
- Provide onsite and remote technical support for hardware/software incidents
- Diagnose and resolve technical issues within SLA timeframes
- Manage device lifecycle operations including deployment and retirement
- Execute service requests per client specifications
- Document all support activities and maintain accurate records
- Collaborate with L2/L3 engineers for complex escalations
- Conduct preventive maintenance on assigned systems
Kualifikasi
- Diploma in IT, Computer Science, or related technical field
- 1+ years of technical support experience
- Proficiency in Windows/Linux operating systems
- Strong network fundamentals knowledge
- Excellent troubleshooting and diagnostic skills
- Valid Malaysian driver's license (for onsite duties)
- Basic scripting knowledge (Python/Bash) preferred
- Strong English communication skills