Deskripsi Pekerjaan
Are you a hands-on professional with a passion for problem-solving? Mitracomm Ekasarana is currently seeking a highly motivated Field Support to join our team in Kalimantan Utara. In this role, you will be the backbone of our operations in the field, ensuring that our technical and service standards are met consistently across various client locations.
As a Field Support professional, you will play a critical role in maintaining client satisfaction by providing on-site assistance, troubleshooting technical issues, and ensuring seamless service delivery. We are looking for an individual who is adaptable, works well under pressure, and is committed to delivering excellence in every interaction. If you are ready to take the next step in your career with a leading service company, we encourage you to apply.
Tanggung Jawab
- Conduct regular site visits to provide technical support and service maintenance.
- Troubleshoot and resolve hardware or software issues for clients on-site.
- Ensure all service reports and documentation are completed accurately and submitted on time.
- Collaborate with internal teams to escalate complex technical issues when necessary.
- Maintain high levels of customer service by communicating clearly and professionally with clients.
- Monitor equipment status and perform preventive maintenance as per company schedules.
- Assist in the installation or configuration of technical infrastructure at client sites.
Kualifikasi
- Minimum High School (SMA/SMK) or Diploma degree in any field.
- At least 1 year of experience in field support, technical services, or customer-facing roles.
- Strong problem-solving skills and a proactive approach to work.
- Willingness to travel extensively within the Kalimantan Utara region.
- Possess a valid driver's license (SIM C) and personal transportation.
- Ability to operate basic technical diagnostic tools and software.
- Strong interpersonal skills and the ability to work independently in the field.