Deskripsi Pekerjaan
Join Pro-Solutions Technologies Co as a Field Technical Support Specialist and become the cornerstone of our client satisfaction initiatives. This critical role demands meticulous attention to detail as you review, validate, and enhance technical support resolutions to ensure absolute accuracy, completeness, and strict compliance with industry standards. You'll serve as the final quality checkpoint for our technical operations, directly impacting service delivery excellence. As an on-site troubleshooter, you'll diagnose complex hardware/software issues, implement corrective solutions, and document all procedures with precision. Your expertise will bridge the gap between technical teams and end-users, ensuring seamless service experiences across diverse environments. This position offers dynamic challenges in real-world scenarios, requiring both technical acumen and exceptional communication skills to represent our brand with professionalism.
Tanggung Jawab
- Review and validate technical support resolutions for accuracy and compliance
- Conduct on-site diagnosis and resolution of complex IT infrastructure issues
- Ensure all technical documentation meets quality and audit standards
- Collaborate with remote support teams to escalate and resolve escalated cases
- Perform preventative maintenance and system optimization tasks
- Train end-users on proper equipment usage and best practices
- Compile detailed technical reports and performance metrics
Kualifikasi
- Bachelor's degree in IT, Computer Science, or related technical field
- 3+ years of hands-on technical support experience in field operations
- Expertise in network infrastructure, hardware diagnostics, and OS troubleshooting
- Certifications (CompTIA A+, Network+, or Microsoft Certified) preferred
- Strong analytical skills with attention to detail and documentation precision
- Excellent communication and client relationship management abilities
- Valid driver's license and willingness for regional travel