Deskripsi Pekerjaan
Join our dynamic team at THX Infinity as a Finance Payment Specialist, where you'll play a crucial role in ensuring seamless financial transactions and exceptional customer experiences. This in-office position offers a unique opportunity to work in the heart of Kuala Lumpur's bustling commercial district.
As a Finance Payment Specialist, you'll be the first point of contact for customers seeking assistance with their payment-related inquiries. Your expertise will help resolve issues related to deposits, withdrawals, account balances, and other financial matters with precision and professionalism.
We're looking for detail-oriented individuals with a passion for customer service and a solid understanding of financial processes. This role is perfect for those who thrive in a fast-paced environment and are committed to maintaining the highest standards of accuracy and customer satisfaction.
THX Infinity offers a supportive work culture, competitive compensation, and opportunities for professional growth. If you're ready to build a rewarding career in the financial services industry, we encourage you to apply today.
Tanggung Jawab
- Handle customer inquiries related to payments, deposits, withdrawals, and account matters with professionalism and accuracy
- Process financial transactions according to established protocols and regulatory requirements
- Investigate and resolve payment discrepancies and account issues in a timely manner
- Provide exceptional customer service through various channels including phone, email, and in-person
- Maintain detailed records of customer interactions and transactions
- Collaborate with other departments to ensure seamless financial operations
- Stay updated on financial regulations and company policies to ensure compliance
- Identify opportunities for process improvements and contribute to enhancing customer experience
Kualifikasi
- Diploma or degree in Finance, Accounting, Business Administration, or related field
- Minimum 1-2 years of experience in financial services or customer service role
- Strong knowledge of payment processing systems and financial transactions
- Excellent communication skills in both English and Mandarin
- Attention to detail and high level of accuracy in handling financial data
- Strong problem-solving skills and ability to work independently
- Proficiency in using office software and customer relationship management systems
- Ability to work well under pressure and meet deadlines in a fast-paced environment