Deskripsi Pekerjaan
Are you ready to take the next step in your career with a global leader in business process management? Concentrix is currently looking for a dedicated Financial Account Customer Service Associate (CSA) to join our expanding team in Clark Freeport Zone, Pampanga. In this pivotal role, you will be the primary point of contact for clients, handling complex financial inquiries with empathy, accuracy, and professionalism.
Our CSA team plays a critical role in driving customer satisfaction and loyalty. You will be responsible for managing financial accounts, resolving discrepancies, and ensuring that every interaction leaves a lasting positive impression. We offer a dynamic work environment, comprehensive training, and clear pathways for career advancement. If you are a motivated individual with a passion for service and a knack for numbers, we invite you to apply today.
Tanggung Jawab
- Handle inbound and outbound calls regarding financial accounts, billing inquiries, and account status updates.
- Resolve customer complaints and issues efficiently while adhering to strict service level agreements (SLAs).
- Process account modifications, corrections, and requests with a high degree of accuracy.
- Document all customer interactions and transaction details accurately in the CRM system.
- Provide clear and accurate information regarding products and services to ensure customer understanding.
- Collaborate with team leads and other departments to escalate complex issues and ensure timely resolution.
- Participate in continuous training programs to stay updated on industry standards and product knowledge.
Kualifikasi
- High School Diploma or Bachelor’s Degree in any field.
- Excellent verbal and written communication skills in English and Filipino.
- Strong computer literacy and proficiency in using CRM and ticketing systems.
- Previous experience in customer service or finance-related roles is highly preferred.
- Ability to work in a fast-paced, high-volume call center environment.
- Strong problem-solving skills and a keen attention to detail.
- Flexibility to work in shifts as required by business needs.