Deskripsi Pekerjaan
Are you a passionate customer service professional looking to advance your career in the financial services industry? Concentrix is seeking dedicated Financial Account Customer Service Representatives to join our dynamic team in Makati City. As a leader in business process outsourcing, we provide our employees with cutting-edge technology and comprehensive training to excel in their roles.
In this position, you'll be responsible for handling customer inquiries, resolving issues, and providing exceptional service for financial accounts. We value our employees and offer a supportive work environment that encourages growth and development. With competitive compensation starting at ₱20,000 - ₱20,500 per month, this is an excellent opportunity to build a rewarding career in customer service.
If you have excellent communication skills, a problem-solving mindset, and a commitment to customer satisfaction, we invite you to apply and join our team at Concentrix today!
Tanggung Jawab
- Handle customer inquiries and provide accurate information about financial accounts
- Resolve customer issues and complaints in a timely and professional manner
- Process transactions and ensure accuracy of financial data
- Document customer interactions and maintain detailed records
- Collaborate with team members to improve service quality and efficiency
- Adhere to company policies and procedures while maintaining compliance with financial regulations
- Continuously update knowledge of financial products and services
- Meet performance metrics and quality standards consistently
Kualifikasi
- High school diploma or equivalent; college education is preferred
- Previous experience in customer service or financial services is advantageous
- Excellent communication skills in both written and verbal English
- Strong problem-solving abilities and attention to detail
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficiency in using computer systems and software applications
- Positive attitude and strong commitment to customer satisfaction
- Willingness to work in shifts, including evenings and weekends if required