Deskripsi Pekerjaan
Join Foundever's elite Financial Account team and unlock your earning potential! We're seeking dedicated professionals to manage financial accounts with competitive compensation up to ₱23,500 monthly plus a ₱2,000 new hire incentive. As a Financial Account Representative, you'll be the trusted advisor for clients navigating banking transactions, account inquiries, and financial services. This role offers stability, growth opportunities, and the chance to build a rewarding career in the heart of Cebu's thriving business district. Our comprehensive training program ensures you develop expertise in financial regulations, customer relationship management, and digital banking solutions. Work in a supportive environment where your contributions directly impact client satisfaction and financial literacy. Apply today and start your journey with a global leader in customer experience management!
Tanggung Jawab
- Manage and resolve customer financial account inquiries with precision and empathy
- Process banking transactions, account updates, and payment arrangements securely
- Provide expert guidance on financial products, services, and regulatory requirements
- Maintain detailed documentation of client interactions and account activities
- Collaborate with cross-functional teams to resolve complex account issues
- Meet performance metrics for call handling, resolution rates, and customer satisfaction
- Adhere strictly to financial compliance protocols and data security standards
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- Minimum 1 year experience in customer service or financial services
- Excellent verbal and written communication skills in English and Filipino
- Proficiency in basic financial software and CRM platforms
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including weekends and holidays
- Professional demeanor with commitment to ethical financial practices
- Willingness to complete mandatory financial compliance certifications