Deskripsi Pekerjaan
Join TTEC's dynamic Lipa team as a Financial Agent and transform customer experiences through blended chat support. In this pivotal role, you'll deliver exceptional financial guidance to clients while collaborating with a dedicated team under expert leadership. This position offers a unique blend of financial expertise and digital communication skills, allowing you to resolve complex inquiries and build lasting customer relationships. With competitive compensation up to ₱26,000/month and comprehensive training, you'll develop valuable career skills in financial services and customer experience excellence. Perfect for motivated professionals seeking growth opportunities in the thriving Batangas region.
Tanggung Jawab
- Provide accurate financial information and solutions via chat channels
- Resolve customer inquiries regarding accounts, transactions, and financial products
- Collaborate with team leaders to ensure service quality and performance targets
- Document customer interactions with precision and maintain detailed records
- Adhere to compliance standards and financial regulatory requirements
- Continuously update knowledge on financial products and services
- Contribute to team success through collaborative problem-solving
Kualifikasi
- High school diploma or equivalent (college degree preferred)
- Strong English communication skills with written proficiency
- Basic financial knowledge or willingness to learn financial services
- Experience in customer service or chat support (advantageous)
- Ability to multitask in a fast-paced digital environment
- Proficient with standard office software and chat platforms
- Must be based in or willing to relocate to Lipa City, Batangas