Deskripsi Pekerjaan
Are you ready to unlock new opportunities and advance your career in the financial services industry? TTEC is currently seeking a dedicated Financial Associate to join our dynamic team in Lipa City. In this pivotal role, you will report directly to the Team Leader and play a crucial part in delivering exceptional customer experiences while driving the overall success of our operations.
As a Financial Associate, you will be the face of our commitment to excellence. You will assist clients with their financial inquiries, process transactions accurately, and ensure that every interaction leaves a lasting positive impression. We value collaboration and are looking for individuals who thrive in a supportive, team-oriented environment. If you are a detail-oriented professional with a passion for helping others, we want to hear from you.
Join TTEC and be part of a global leader in customer experience and technology. We offer a competitive salary, comprehensive benefits, and a clear path for professional growth.
Tanggung Jawab
- Process financial transactions and inquiries with a high degree of accuracy and efficiency.
- Assist customers by providing clear, professional, and accurate information regarding financial products and services.
- Collaborate closely with the Team Leader to meet daily performance targets and Key Performance Indicators (KPIs).
- Maintain accurate and up-to-date customer records and documentation within the CRM system.
- Resolve customer issues and complaints promptly to ensure high levels of customer satisfaction.
- Stay informed about the latest financial regulations and internal company policies.
- Support the overall success of the team by participating in training sessions and team activities.
Kualifikasi
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
- Strong verbal and written communication skills in English.
- Proficiency in using Microsoft Office Suite and basic CRM software.
- Basic understanding of financial concepts, accounting principles, and data entry.
- Ability to work effectively under pressure in a fast-paced call center environment.
- Strong problem-solving skills and keen attention to detail.
- A customer-centric mindset with a genuine desire to provide excellent service.