Deskripsi Pekerjaan
Join our dynamic team as a Financial Customer Service Representative in the heart of Bonifacio Global City! This is your opportunity to launch a rewarding career in the financial services sector with comprehensive benefits from day one. We offer a competitive ₱35K package including HMO coverage, life insurance, and night differential pay. Our streamlined hiring process requires only one interview, allowing you to start your journey with us quickly.
As a key member of our customer service team, you'll handle financial inquiries, resolve client issues, and deliver exceptional service that builds lasting relationships. We're committed to your growth with continuous training programs and clear career advancement paths. Enjoy a supportive work environment in BGC's premier business district, where your skills will make a real impact.
This role is perfect for customer service professionals seeking financial industry exposure and substantial benefits. Apply today and become part of our mission to redefine financial service excellence in the Philippines.
Tanggung Jawab
- Handle inbound/outbound calls for financial account inquiries and transaction support
- Resolve customer issues regarding banking products, payments, and account management
- Process financial transactions accurately while maintaining strict compliance protocols
- Document customer interactions and update CRM systems with detailed case notes
- Meet performance metrics including call handling time, resolution rates, and customer satisfaction scores
- Collaborate with financial specialists to resolve complex customer concerns
- Adhere to regulatory requirements and company security policies for sensitive financial data
Kualifikasi
- High school diploma or bachelor's degree in any field
- 6+ months of customer service experience (financial/BPO preferred)
- Excellent verbal and written communication skills in English and Filipino
- Strong problem-solving abilities with attention to detail
- Proficient in using CRM systems and Microsoft Office applications
- Ability to work flexible shifts including nights and weekends
- Basic knowledge of financial products and services
- Positive attitude with high adaptability to changing processes