Deskripsi Pekerjaan
Are you ready to accelerate your career in the financial services sector? TTEC Lipa is looking for a talented and motivated Financial Blended Support Specialist to join our growing team. In this role, you will play a vital part in bridging the gap between complex financial solutions and world-class customer experience.
As a key member of our team, you will handle a mix of chat and voice interactions, ensuring that every customer receives accurate, empathetic, and efficient support. You will report directly to a supportive Team Leader who is dedicated to your professional growth. If you are a problem-solver who thrives in a fast-paced environment and wants to make a real impact, we want to hear from you!
At TTEC, we don't just offer a job; we provide a career path filled with opportunities for advancement, competitive compensation, and a collaborative environment where your success is our success.
Tanggung Jawab
- Provide high-quality support to customers via chat and voice channels regarding financial accounts.
- Maintain a professional, empathetic, and knowledgeable tone in all customer interactions.
- Efficiently navigate multiple internal systems to resolve customer inquiries and financial concerns.
- Meet and exceed individual and team performance metrics, including accuracy and response time.
- Collaborate with team members and leadership to identify process improvements.
- Adhere to security and compliance protocols to ensure the safety of financial data.
- Participate in ongoing training to stay updated on financial regulations and product changes.
Kualifikasi
- Educational attainment of at least Senior High School graduate or completed 2 years in college.
- Strong verbal and written communication skills in English.
- Previous experience in customer service, BPO, or financial accounts is a significant advantage.
- Ability to multitask in a fast-paced, blended (chat and voice) work environment.
- Basic knowledge of financial/banking processes or a strong willingness to learn.
- Proven ability to work independently while contributing to a team-oriented environment.
- Must be willing to work on-site in Lipa City, Batangas.