Deskripsi Pekerjaan
Join STACKph as a Financial Support Agent and become part of a dynamic team in the heart of Manila's thriving financial services sector. We are seeking dedicated professionals who are passionate about delivering exceptional customer experiences and supporting individuals with their financial needs.
In this role, you will serve as a vital point of contact for customers seeking assistance with financial products and services. Your primary responsibility will be to provide accurate information, resolve inquiries efficiently, and ensure customer satisfaction through every interaction.
At STACKph, we believe in investing in our people. As a Financial Support Agent, you will enjoy competitive compensation, comprehensive training, and numerous opportunities for career advancement. We foster a supportive work environment that promotes work-life balance, ensuring you can thrive both professionally and personally.
This position is ideal for individuals who thrive in fast-paced environments and possess strong communication skills. If you are looking to build a rewarding career in the financial services industry with a company that values its employees, we encourage you to apply today.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Provide accurate information about financial products, services, and account procedures
- Resolve customer complaints and concerns efficiently while maintaining compliance with company policies
- Process transactions, account updates, and documentation accurately
- Maintain detailed records of customer interactions and transactions
- Meet individual performance targets for response time and customer satisfaction
- Collaborate with team members and supervisors to improve service delivery
- Stay updated on product knowledge and industry regulations
Kualifikasi
- Strong verbal and written communication skills in English
- Proven experience in customer service or call center environment is preferred
- Basic understanding of financial services and banking products
- Excellent problem-solving abilities and attention to detail
- Ability to work in rotating shifts including weekends and holidays
- Proficiency in MS Office applications and basic computer skills
- Minimum of 6 months relevant work experience
- High school diploma or equivalent; college graduates are encouraged to apply