Deskripsi Pekerjaan
Join SALTLICK as a Floor Captain and become the heartbeat of our dining experience in the vibrant setting of Badung, Bali. This leadership role demands exceptional service acumen and operational excellence to create unforgettable moments for our guests. You'll orchestrate seamless dining operations while mentoring staff to maintain our high standards of hospitality excellence. Your expertise in guest engagement and problem-solving will directly contribute to our reputation as a premier destination. If you thrive in dynamic environments where precision meets creativity, this position offers the perfect platform to showcase your leadership talents in one of Bali's most exciting culinary destinations.
Tanggung Jawab
- Supervise entire dining floor operations ensuring flawless service execution
- Coordinate between front-of-house and kitchen teams for seamless guest experiences
- Train and mentor junior staff on service standards and operational protocols
- Manage guest seating, reservations, and table turnover optimization
- Handle escalated customer inquiries with professionalism and diplomacy
- Implement and maintain cleanliness and safety standards throughout dining areas
- Conduct pre-shift briefings and post-shift reviews with service teams
Kualifikasi
- Minimum 2 years experience as Floor Captain or Lead Server in high-volume hospitality
- Proven leadership skills with staff training and development capabilities
- Exceptional communication in English and Bahasa Indonesia
- Deep knowledge of food safety and sanitation regulations
- Strong problem-solving abilities during peak service periods
- Proficiency in reservation systems and POS technology
- Passion for Bali's tourism industry and cultural sensitivity