Deskripsi Pekerjaan
Join Madam Kwans as a Floor Manager / Assistant Restaurant Manager and become the driving force behind exceptional dining experiences. In this pivotal role, you'll orchestrate seamless daily operations while championing our commitment to culinary excellence and customer satisfaction. You'll lead by example, mentoring our dedicated team to maintain impeccable service standards and create memorable moments for every guest. This position requires a proactive leader who can optimize workflows during peak hours, resolve operational challenges efficiently, and uphold the highest hygiene and safety protocols. If you thrive in dynamic environments and possess a passion for hospitality excellence, this role offers the perfect platform to elevate your career within a respected Penang dining establishment.
Tanggung Jawab
- Oversee daily restaurant operations ensuring smooth service delivery during all shifts
- Lead, train, and motivate front-of-house staff to maintain high performance standards
- Implement quality control measures for food presentation and customer service
- Manage inventory and stock levels while coordinating with suppliers
- Handle customer inquiries and resolve complaints with professionalism
- Ensure strict adherence to health, safety, and sanitation regulations
- Collaborate with kitchen team to synchronize service and menu execution
- Monitor staff performance and conduct regular training sessions
Kualifikasi
- Minimum 2 years experience in restaurant supervisory or management role
- Strong leadership and team development capabilities
- Deep understanding of restaurant operations and service standards
- Excellent communication and conflict resolution skills
- Ability to multitask effectively in high-pressure environments
- Basic knowledge of inventory management and cost control
- Certification in food safety and hospitality management preferred
- Fluent in English and Bahasa Malaysia