Deskripsi Pekerjaan
Join VA team TMH as a Floor Staff and become the heart of our guest experience in Bali! We're seeking dynamic individuals passionate about hospitality to deliver exceptional service in a vibrant tourism environment. As a key member of our front-line team, you'll ensure every guest interaction is memorable through attentive service, efficient order processing, and seamless payment handling. This role requires a proactive approach to maintaining immaculate floor standards while collaborating with cross-functional teams to uphold our service excellence. Perfect for those who thrive in fast-paced settings and take pride in creating positive guest moments.
Tanggung Jawab
- Provide warm, personalized service to all guests with professional courtesy
- Accurately process orders and manage POS transactions
- Handle cash and digital payments with precision
- Maintain cleanliness and organization of assigned floor areas
- Coordinate with kitchen and service teams for smooth operations
- Resolve guest inquiries promptly and escalate complex issues
- Adhere to hygiene and safety protocols consistently
Kualifikasi
- Previous hospitality or customer service experience preferred
- Basic POS system operation knowledge
- Strong communication and interpersonal skills
- Ability to multitask efficiently during peak hours
- Attention to detail in order processing and payments
- Positive attitude with problem-solving mindset
- Flexible availability for shift work