Deskripsi Pekerjaan
Are you a hospitality professional with a passion for leading teams and delivering unparalleled guest experiences? PT Boga Tuan Pratama, a premier name in the culinary and hospitality landscape, is seeking a highly motivated and skilled Floor Supervisor to join our growing team in Tangerang, Banten. This is an outstanding opportunity for a results-driven individual to step into a pivotal leadership role in a fast-paced, high-energy environment. As our Floor Supervisor, you will be the driving force behind our daily service operations. Your primary mission is to ensure every guest enjoys a flawless dining experience from arrival to departure. You will lead by example, setting the standard for service excellence, operational efficiency, and team morale on the floor. Your day-to-day responsibilities will encompass the full spectrum of floor management. You will coordinate closely with the culinary and bar teams to guarantee seamless service flow. You will train, mentor, and lead your team, fostering a culture of accountability, warmth, and professionalism. Guest satisfaction is our north star; you will directly handle feedback, resolving issues with finesse and turning challenges into opportunities for loyalty. Beyond guest-facing duties, you will manage floor logistics, including table allocation, inventory of serviceware, and adherence to strict hygiene and safety protocols. Your analytical skills will help you optimize labor costs and improve service efficiency without compromising quality. At PT Boga Tuan Pratama, we believe in investing in our people. We offer a competitive salary package (Rp 6,000,000 – Rp 7,500,000 per month), a dynamic work culture, and genuine opportunities for career advancement. If you are ready to take the next step in your hospitality career and make a tangible impact, we want to hear from you. Apply today and lead the floor to success!
Tanggung Jawab
- Lead and supervise the floor service team during daily operations, ensuring high standards of service and guest satisfaction.
- Coordinate with kitchen and bar staff to ensure timely and accurate delivery of food and beverages.
- Monitor dining area setup, cleanliness, and ambiance to provide an exceptional guest experience.
- Handle guest feedback, inquiries, and complaints professionally, ensuring swift and effective resolution.
- Train, mentor, and evaluate floor staff performance, promoting a culture of continuous improvement.
- Manage floor inventory, including linens, tableware, and service equipment.
- Assist in scheduling staff shifts and monitoring labor costs in line with budget constraints.
- Ensure compliance with health, safety, and sanitation regulations at all times.
Kualifikasi
- Minimum 2-3 years of experience in a supervisory role within a reputable restaurant, hotel, or hospitality establishment.
- Strong knowledge of food and beverage service standards and fine dining etiquette.
- Excellent leadership and interpersonal skills with the ability to motivate a team.
- Proven ability to handle high-pressure situations and resolve conflicts diplomatically.
- Highly organized with excellent time management and multitasking abilities.
- Fluent in English and Bahasa Indonesia; additional language skills are an advantage.
- Diploma or degree in Hospitality Management or a related field is preferred.
- Willing to work shifts, weekends, and public holidays as required.