Deskripsi Pekerjaan
Join PT Selera Nikmat Nusantara as a Floor Supervisor and lead our dynamic hospitality team in Surabaya. This pivotal role requires a proactive leader to ensure seamless daily operations, exceptional guest experiences, and team excellence. You'll oversee front-of-house activities, implement service standards, and resolve operational challenges while maintaining a welcoming atmosphere. Our ideal candidate thrives in fast-paced environments and is passionate about delivering outstanding service in Indonesia's vibrant tourism sector. This full-time position offers competitive compensation and growth opportunities within a respected hospitality company.
Tanggung Jawab
- Supervise daily floor operations to ensure efficient workflow and service quality
- Train and mentor staff on customer service protocols and operational procedures
- Monitor inventory and resource allocation to maintain optimal service levels
- Address customer inquiries and resolve complaints promptly and professionally
- Coordinate with kitchen and management teams for seamless service delivery
- Implement and maintain health, safety, and sanitation standards
- Prepare daily performance reports and recommend operational improvements
Kualifikasi
- Minimum 2 years of experience in floor supervision or hospitality management
- Strong leadership and team development abilities
- Excellent communication and interpersonal skills
- Knowledge of hospitality operations and customer service best practices
- Ability to work efficiently in high-pressure environments
- Basic understanding of inventory management systems
- Flexibility to work weekends, holidays, and shift schedules