Deskripsi Pekerjaan
Join our dynamic team at PT Selera Nikmat Nusantara as a Floor Supervisor and become an integral part of our exceptional hospitality experience in DI Yogyakarta. We are seeking a motivated and experienced professional to lead our front-of-house operations, ensuring seamless service delivery and maintaining the highest standards of customer satisfaction. As a Floor Supervisor, you will have the opportunity to develop your leadership skills while contributing to our reputation for excellence in the hospitality industry.
In this role, you will oversee daily floor operations, coordinate with various departments, and inspire your team to deliver outstanding service. We offer a competitive compensation package, opportunities for professional growth, and a supportive work environment that values innovation and teamwork. If you are passionate about hospitality and ready to take your career to the next level, we encourage you to apply for this exciting position with PT Selera Nikmat Nusantara.
Tanggung Jawab
- Manage daily floor operations to ensure smooth service delivery
- Train, supervise, and motivate front-of-house staff
- Handle customer inquiries and resolve complaints promptly
- Monitor and maintain cleanliness and hygiene standards
- Coordinate with kitchen and management teams for efficient operations
- Implement and enforce company policies and procedures
- Conduct regular staff meetings and performance evaluations
- Assist in inventory management and cost control measures
Kualifikasi
- Minimum 2 years of experience in a similar supervisory role in hospitality
- Strong leadership and team management skills
- Excellent communication and customer service abilities
- Knowledge of food safety and hygiene regulations
- Ability to work in a fast-paced environment under pressure
- Problem-solving skills and attention to detail
- Basic computer literacy and POS system knowledge
- Fluency in Bahasa Indonesia and English (additional languages are a plus)