Deskripsi Pekerjaan
Are you a passionate hospitality professional with a flair for leading high-energy teams? Mrs Sippy Bali, the island's premier beach club destination, is seeking a dynamic and detail-oriented Floor Supervisor to join our service team.
As a Floor Supervisor, you will be the heartbeat of our daily operations. You will be responsible for ensuring that every guest receives a world-class experience that reflects our reputation for excellence. We are looking for an individual who thrives in a fast-paced environment, maintains a calm demeanor under pressure, and has a deep understanding of premium food and beverage service standards.
You will lead by example, mentoring our front-of-house staff, optimizing table flow, and ensuring that the venue maintains its aesthetic and operational standards throughout the day and into the night. If you have a proven track record in luxury hospitality and are ready to elevate your career in one of Bali's most iconic venues, we want to hear from you.
Tanggung Jawab
- Oversee daily floor operations to ensure seamless service delivery and guest satisfaction.
- Supervise, train, and mentor front-of-house staff, including waiters, hosts, and support crew.
- Manage guest flow, table assignments, and reservation systems during peak and off-peak hours.
- Handle guest inquiries, feedback, and complaints professionally to ensure a positive outcome.
- Monitor venue cleanliness, ambiance, and presentation standards throughout the shift.
- Coordinate with the kitchen and bar teams to ensure efficient communication and product delivery.
- Perform opening and closing duties, including cash handling and shift reporting.
Kualifikasi
- Minimum 2-3 years of experience in a supervisory role within a high-volume beach club, hotel, or fine-dining restaurant.
- Strong leadership skills with the ability to motivate and manage diverse teams.
- Excellent communication skills in English; proficiency in Indonesian is a plus.
- Deep knowledge of F&B service standards, menu knowledge, and point-of-sale (POS) systems.
- Exceptional problem-solving abilities and a guest-centric mindset.
- Ability to work flexible hours, including weekends, public holidays, and night shifts.
- Professional appearance and a positive, energetic attitude.