Deskripsi Pekerjaan
Join SATOSHI as a Floor Supervisor and lead our commitment to exceptional hospitality in Bali's vibrant dining scene. We're seeking a passionate professional who thrives in creating polished semi-fine dining experiences through warm service and operational excellence. In this role, you'll be the cornerstone of our guest satisfaction, ensuring every interaction exceeds expectations while maintaining seamless daily operations. Your leadership will shape our team's performance, elevate service standards, and contribute to SATOSHI's reputation as a premier dining destination. This position offers a dynamic environment where your expertise in team management and customer engagement will directly impact our success.
Tanggung Jawab
- Oversee daily floor operations to ensure seamless service delivery and guest satisfaction
- Train and mentor staff on service standards, menu knowledge, and operational procedures
- Monitor table turnover and optimize seating efficiency during peak hours
- Resolve guest inquiries and complaints with professionalism and empathy
- Coordinate between kitchen, bar, and front-of-house teams for synchronized service
- Conduct pre-shift briefings and maintain staff performance documentation
- Ensure compliance with hygiene, safety, and brand standards
Kualifikasi
- Minimum 2 years experience as a Floor Supervisor in semi-fine dining or upscale hospitality
- Proven leadership skills with ability to motivate and develop teams
- Exceptional communication and conflict resolution abilities
- Deep understanding of service protocols and table management systems
- Strong organizational skills with attention to detail
- Ability to work efficiently in high-pressure environments
- Proficiency in POS systems and reservation management software