Deskripsi Pekerjaan
Join Boy N Cow Seminyak's dynamic hospitality team as a Floor Supervisor and lead exceptional dining experiences in Bali's vibrant heart. This pivotal role combines leadership excellence with hands-on guest service, ensuring every patron enjoys seamless, memorable interactions in our unique establishment. You'll oversee daily restaurant operations while nurturing a culture of teamwork and professionalism. We offer competitive compensation, structured career development pathways, and an enviable work-life balance in Bali's tropical paradise. Ideal candidates thrive in fast-paced environments and possess a passion for creating extraordinary guest moments.
As a key leader in our service team, you'll directly influence guest satisfaction, staff performance, and operational efficiency. This position provides invaluable exposure to international hospitality standards while offering opportunities to refine your leadership skills in one of Indonesia's premier dining destinations. Experience the perfect blend of professional growth and island lifestyle.
Tanggung Jawab
- Supervise and coordinate daily floor operations including staff scheduling, task delegation, and workflow optimization
- Train and mentor service staff on menu knowledge, service standards, and customer engagement techniques
- Ensure exceptional guest experiences by managing table rotations, handling special requests, and resolving service issues
- Monitor inventory levels, assist with supply orders, and maintain strict cost-control measures
- Implement and enforce health/safety regulations and cleanliness protocols throughout dining areas
- Collaborate with kitchen and management teams to synchronize service delivery and address operational challenges
- Conduct pre-shift briefings and performance evaluations to maintain high service standards
Kualifikasi
- Minimum 2 years supervisory experience in restaurant/hospitality environments
- Proven leadership abilities with demonstrated team management skills
- Strong problem-solving aptitude and conflict resolution capabilities
- Deep knowledge of F&B operations, POS systems, and inventory management
- Exceptional communication skills in English; Bahasa proficiency required
- Ability to thrive in high-pressure situations while maintaining composure
- Flexible availability including evenings, weekends, and holidays
- Valid food handler certification preferred