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Hospitality & Tourism 🏢 Full Time ⭐️ Terverifikasi

Floor Supervisor

Private Advertiser
Kemayoran, Jakarta Raya
Estimasi Gaji
Rp 5.000.000 – Rp 7.500.000
Terbaru
Live Update
5 Juli 2026
Batas Akhir
5 Jul 2027

Deskripsi Pekerjaan

Join our dynamic hospitality team as a Floor Supervisor, where you'll play a pivotal role in delivering exceptional guest experiences. This position requires a proactive leader with a passion for service excellence to oversee daily operations, maintain high standards, and drive team performance in a fast-paced environment. You'll coordinate between departments, resolve guest inquiries efficiently, and ensure seamless service delivery while upholding brand values. Ideal candidates will thrive in customer-centric settings and possess strong problem-solving abilities to handle operational challenges. This role offers competitive compensation, growth opportunities, and the chance to contribute to a renowned establishment in Jakarta's vibrant Kemayoran district.

Tanggung Jawab

  • Oversee daily floor operations to ensure smooth service delivery
  • Train, mentor, and supervise frontline staff performance
  • Implement and maintain quality control standards
  • Resolve guest complaints and escalate critical issues
  • Coordinate cross-departmental communication
  • Monitor inventory and resource utilization
  • Enforce safety and hygiene protocols
  • Prepare shift reports and performance metrics

Kualifikasi

  • Minimum 2 years hospitality supervisory experience
  • Strong leadership and conflict resolution skills
  • Proficiency in customer service best practices
  • Knowledge of POS systems and inventory management
  • Excellent communication and multitasking abilities
  • Ability to work flexible hours including weekends
  • Basic financial reporting understanding
  • Relevant certification in hospitality management preferred

Keahlian yang Dibutuhkan

Leadership Customer Service Staff Management Operations Communication Problem Solving Hospitality

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