Deskripsi Pekerjaan
CPI Food Concept is a vibrant and growing brand in the heart of Kuala Lumpur, dedicated to delivering exceptional dining experiences. We are currently seeking a versatile Floor Supervisor & Service Crew to join our passionate team.
This multi-faceted role is perfect for an individual ready to take on both leadership and hands-on responsibilities. You will be at the heart of our operations, responsible for taking orders, serving food and beverages to our valued customers, and accurately performing cashiering duties. Beyond service, you will oversee the daily flow of the floor, ensuring every guest receives outstanding service and supporting management in maintaining a high-energy, efficient, and welcoming restaurant environment.
Your key focus will be on creating memorable experiences for every guest. This involves greeting and seating customers, explaining menu items, taking orders with precision, and serving meals promptly. You will also be responsible for operating the POS system, handling cash and card payments, and balancing the cash drawer. In addition, you will supervise the service crew, assist in training new staff members, and ensure that cleanliness and hygiene standards are consistently met in the dining area.
We are looking for a proactive leader who thrives under pressure and enjoys working as part of a close-knit team. If you have a strong work ethic, excellent people skills, and a genuine passion for hospitality, CPI Food Concept is the place for you to grow your career. We offer competitive pay, a supportive working environment, and real opportunities for advancement based on performance. Apply now to take the next step in your professional F&B journey!
Tanggung Jawab
- Supervise and coordinate the daily activities of the service crew to ensure smooth and efficient operations.
- Greet customers warmly, take food and beverage orders accurately, and serve items promptly.
- Handle cashiering duties, including processing payments, issuing receipts, and managing the POS system.
- Ensure the dining area is clean, organized, and fully set up according to company standards.
- Address customer inquiries, feedback, and complaints professionally to ensure a positive dining experience.
- Assist in training and onboarding new service crew members to maintain service excellence.
- Monitor stock levels, assist with inventory management, and coordinate with the kitchen team.
- Promote menu items and upsell specials to enhance the overall customer experience, service standards and sales.
Kualifikasi
- At least 1-2 years of experience in the Food & Beverage industry; prior supervisory experience is highly preferred.
- Excellent communication and interpersonal skills with a customer-service oriented mindset.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Proven leadership skills with the ability to motivate and guide a team.
- Flexibility to work shifts including weekends and public holidays.
- Responsible, honest, and possess a strong attention to detail and high standards of cleanliness.
- Physically fit and able to stand for long periods and carry trays and supplies.
- Positive attitude, willingness to learn, and a genuine passion for the hospitality industry.