Deskripsi Pekerjaan
Join Nokia Networks as a FN Customer Engineering Technical Lead and become a pivotal force in our APAC region's customer engineering team. In this strategic role, you'll spearhead technical support initiatives for key accounts, ensuring seamless network operations and delivering exceptional customer experiences. Your expertise will drive innovation in customer solutions while collaborating with cross-functional teams to resolve complex technical challenges. This position offers the opportunity to shape support strategies, mentor engineering talent, and contribute to Nokia's industry-leading telecommunications solutions across the dynamic Asia-Pacific market.
Tanggung Jawab
- Lead and mentor a team of customer engineers in APAC region
- Provide technical escalation support for high-priority customer issues
- Develop and implement customer-specific network optimization strategies
- Collaborate with R&D teams to resolve complex technical challenges
- Drive continuous improvement in support processes and methodologies
- Act as primary technical liaison between customers and internal stakeholders
- Manage technical documentation and knowledge base development
Kualifikasi
- Bachelor's degree in Electrical Engineering, Computer Science, or related field
- 8+ years of experience in telecommunications with 3+ years in technical leadership
- Expertise in fixed network technologies (e.g., GPON, NG-PON, xDSL)
- Strong problem-solving skills with complex network troubleshooting experience
- Proven track record in customer account management and technical support
- Certification in relevant networking technologies (e.g., CCNP, JNCIP)
- Fluency in English with regional language proficiency considered advantageous