Deskripsi Pekerjaan
Join the dynamic team at Ironwood Hotel as our new Food and Beverage Supervisor. In this pivotal role, you will be the face of our dining operations, ensuring that every guest experience is nothing short of exceptional. We are looking for a leader who is passionate about hospitality and ready to drive operational excellence in the heart of Tacloban City.
You will oversee the smooth functioning of our food and beverage outlets, from managing staff schedules to maintaining the highest standards of cleanliness and service. Your expertise will directly contribute to our reputation as a premier destination for travelers and locals alike. If you thrive in a fast-paced environment and enjoy mentoring a team to achieve peak performance, we want to hear from you.
Tanggung Jawab
- Oversee the daily operations of the restaurant, bar, and lounge to ensure seamless service delivery.
- Train, schedule, and supervise staff to maintain high standards of performance and hospitality.
- Manage inventory levels, control costs, and minimize food waste to optimize profitability.
- Ensure strict compliance with health, safety, and hygiene regulations (HACCP standards).
- Handle guest inquiries, complaints, and feedback with professionalism to enhance customer satisfaction.
- Coordinate closely with kitchen staff to ensure timely food preparation and presentation.
- Conduct regular staff meetings and performance reviews to foster team growth.
Kualifikasi
- Minimum of 2 years of experience in a supervisory role within the hospitality or restaurant industry.
- High school diploma or Vocational Certificate in Food and Beverage Management.
- Strong leadership, communication, and interpersonal skills.
- Thorough knowledge of food safety standards and HACCP guidelines.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Proficiency in using Point of Sale (POS) systems and reservation software.
- A genuine passion for delivering exceptional guest experiences and creating memorable dining moments.