Deskripsi Pekerjaan
Are you a natural leader with a passion for delivering world-class hospitality? Mercure is looking for an experienced and dynamic Food & Beverage Captain to lead our service team in Tangerang.
As an F&B Captain, you will play a pivotal role in shaping the guest experience. You will oversee the daily operations of our restaurant and bar, ensuring every interaction is warm, professional, and efficient. From managing reservations and supervising service flow to mentoring junior staff and collaborating with the culinary team, your leadership will directly impact our reputation for excellence.
This is more than just a job; it is a career opportunity with the Accor network. We invest in our people, providing extensive training and clear paths for progression. You will be working in a vibrant international environment where your skills are valued and your contributions recognized. If you possess the drive to exceed expectations and the experience to back it up, we invite you to apply and become part of the Mercure family.
Mercure is committed to diversity and inclusion. We welcome applications from all qualified individuals.
Tanggung Jawab
- Supervise daily restaurant and bar operations to ensure seamless service delivery during assigned shifts.
- Greet and seat guests, manage reservations, and accommodate special requests to enhance the overall dining experience.
- Coordinate closely with the kitchen and bar teams to ensure timely and accurate order preparation and presentation.
- Train, mentor, and motivate junior waitstaff to uphold Mercure's rigorous service standards and brand values.
- Handle guest feedback and complaints professionally, resolving issues promptly to ensure complete satisfaction.
- Monitor inventory levels of supplies and equipment, assisting in cost control and stock management.
- Ensure full compliance with health, safety, hygiene, and sanitation regulations at all times.
- Assist the F&B Manager in conducting pre-shift briefings, monthly staff meetings, and operational reporting.
Kualifikasi
- Minimum 2 years of relevant experience in a similar capacity within a 4-star or 5-star international hotel chain.
- Strong leadership and team management skills with the proven ability to inspire and guide staff effectively.
- Excellent interpersonal and communication skills; fluency in English is required (additional language skills are a plus).
- Proven ability to handle high-pressure situations with a calm, professional, and diplomatic demeanor.
- Deep knowledge of food and beverage service standards, menu knowledge, and wine pairing.
- Proficiency in hotel management software (e.g., Micros, Opera) and basic Microsoft Office suite skills.
- Diploma or degree in Hospitality Management or a related field is highly preferred.
- Available to work flexible hours including mornings, evenings, weekends, and public holidays as required by the business.