Deskripsi Pekerjaan
Are you a hospitality professional with a passion for excellence and a flair for high-pressure, premium environments? Accor is proud to partner with one of the world's leading airlines to redefine the guest experience at their flagship airport lounges in Changi Airport.
We are seeking a dynamic Food & Beverage Executive to oversee day-to-day lounge operations. In this role, you will be the face of our premium F&B service, ensuring that every traveler experiences world-class hospitality, efficiency, and culinary excellence before they board their flight. You will manage workflows, monitor food quality standards, and lead a diverse team to deliver a seamless transit experience.
This is an exceptional opportunity to advance your career within a global hospitality leader, working in the heart of one of the world's best airports. If you are a proactive leader with a customer-centric mindset, we invite you to join our prestigious team.
Tanggung Jawab
- Manage daily food and beverage operations within the airport lounge to ensure 24/7 service excellence.
- Monitor and maintain high standards of food hygiene, presentation, and quality control.
- Lead, train, and mentor a team of service staff to provide personalized guest interactions.
- Optimize inventory management, including ordering, stock rotation, and wastage control.
- Coordinate with kitchen and supply chain teams to ensure consistent product availability.
- Handle guest feedback professionally and implement service recovery protocols when necessary.
- Ensure compliance with strict aviation security protocols and health and safety regulations.
- Analyze operational performance data to implement continuous improvements in service delivery.
Kualifikasi
- Diploma or Degree in Hospitality Management, F&B, or a related field.
- Minimum 3-5 years of experience in high-volume, premium F&B or hospitality environments; airport lounge or luxury hotel experience is highly preferred.
- Strong leadership skills with the ability to manage teams in a fast-paced, shift-based environment.
- Excellent communication and interpersonal skills, with fluency in English.
- Solid understanding of food safety standards (HACCP certification is a plus).
- Ability to work rotating shifts, including weekends and public holidays.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficiency in digital point-of-sale (POS) systems and inventory management software.