Deskripsi Pekerjaan
Are you a passionate hospitality professional with a flair for modern Chinese fine dining? PARKROYAL Collection Hotels & Resorts is seeking a dynamic Food & Beverage Service Team Leader to join our prestigious restaurant team in the heart of Singapore's Downtown Core.
In this pivotal leadership role, you will act as the vital bridge between senior management, your front-of-house service team, and our esteemed guests. We are looking for an individual who is dedicated to maintaining the highest standards of service excellence while fostering a collaborative team environment. If you thrive in a fast-paced, high-end culinary setting and have a deep commitment to creating unforgettable dining experiences, we want to hear from you.
As a Team Leader, you will not only oversee daily floor operations but also mentor junior staff, ensuring that every guest interaction reflects our brand's reputation for innovation and warmth. Join us to elevate your career within one of the region's most iconic hotel brands.
Tanggung Jawab
- Supervise daily restaurant operations to ensure seamless service flow and high guest satisfaction.
- Act as the primary point of contact for service staff, providing real-time guidance, training, and performance feedback.
- Coordinate with the kitchen brigade to ensure synchronized timing and presentation of modern Chinese culinary offerings.
- Handle guest inquiries, feedback, and special requests with professionalism and a solution-oriented mindset.
- Manage floor inventory, including beverage stocks and restaurant supplies, ensuring optimal readiness for service.
- Enforce strict compliance with food safety, health, and hygiene standards at all times.
- Develop and implement strategies to upsell menu items and enhance the overall guest dining experience.
- Prepare shift reports and participate in management briefings to align on service objectives and targets.
Kualifikasi
- Minimum of 3-5 years of experience in a high-end restaurant or luxury hotel F&B environment.
- Strong knowledge of modern Chinese cuisine and fine dining service etiquette.
- Proven leadership capabilities with a track record of mentoring and developing high-performing teams.
- Exceptional communication and interpersonal skills, with fluency in English (Mandarin proficiency is highly advantageous).
- Ability to remain calm and decisive under pressure in a fast-paced environment.
- A proactive, guest-centric attitude and a passion for hospitality service excellence.
- Diploma or certification in Hotel Management, F&B Service, or a related discipline is preferred.
- Flexibility to work rotating shifts, including weekends and public holidays.