Deskripsi Pekerjaan
Are you ready to level up your career with a global leader in customer experience? TaskUs is looking for a passionate and dedicated Food Delivery Customer Service Representative to join our #PeopleFirst team in Ortigas. In this role, you will be the voice of our brand, ensuring that every customer has a seamless experience from the moment they place an order to the moment their food arrives.
We believe that when our teammates are happy, our clients succeed. At TaskUs, you won't just be answering calls or chats; you'll be solving real-time problems, connecting with people across the globe, and growing your professional skill set in a fast-paced, supportive, and inclusive environment. If you thrive in a dynamic setting and love helping others, this is the place for you.
Tanggung Jawab
- Handle inbound customer inquiries via chat, email, and phone regarding food delivery orders.
- Resolve order issues, including delivery delays, missing items, and payment disputes with empathy and speed.
- Collaborate with delivery partners and restaurant merchants to ensure order accuracy and timely fulfillment.
- Maintain high levels of customer satisfaction by providing accurate information and professional support.
- Navigate multiple software platforms simultaneously to log interactions and update order status.
- Identify recurring issues and suggest process improvements to enhance the overall customer experience.
- Adhere to quality assurance standards and key performance indicators (KPIs) set by the account.
Kualifikasi
- Completed at least 2 years of college education or possess a high school diploma with relevant BPO experience.
- At least 6 months of experience in a customer service or call center role preferred.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Tech-savvy with the ability to navigate multiple browser tabs and CRM tools efficiently.
- Available to work on shifting schedules, including weekends and holidays.
- A positive, 'people-first' attitude and a genuine desire to provide world-class service.