Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for security and customer excellence? We are currently seeking a motivated Fraud Customer Service Representative to join our dynamic team in Taguig City. In this pivotal role, you will be the first line of defense, ensuring a safe and secure experience for our valued customers by identifying suspicious activity and providing high-quality support.
As part of our dedicated service center, you will handle inbound inquiries, investigate potential fraud cases, and assist customers in resolving account-related security concerns. We pride ourselves on creating a supportive work environment where your investigative skills and empathetic communication style can thrive. If you are looking for a career that offers stability, professional growth, and the opportunity to make a real impact on financial security, we want to hear from you!
Tanggung Jawab
- Monitor and analyze customer transactions to detect fraudulent activity or policy violations.
- Provide prompt and professional assistance to customers via phone, email, or chat regarding security alerts.
- Document investigations thoroughly and accurately in the tracking system.
- Collaborate with internal departments to mitigate risks and resolve escalated customer disputes.
- Verify customer identity and account information following strict data privacy protocols.
- Guide customers through secure account recovery and fraud prevention best practices.
- Maintain high levels of accuracy while meeting daily performance and quality targets.
Kualifikasi
- Proven experience in a customer service, banking, or fraud prevention role.
- Strong analytical and critical thinking skills with a high attention to detail.
- Excellent verbal and written communication skills in English.
- Ability to remain calm and professional in high-pressure or sensitive situations.
- Proficiency in computer systems, CRM software, and Microsoft Office Suite.
- Strong understanding of data privacy laws and financial security standards.
- Willingness to work in rotating shifts, including weekends and holidays if required.