Deskripsi Pekerjaan
Join JPMorganChase as a Fraud Specialist I (CSR) and become the first line of defense against financial fraud. In this critical role, you'll protect our clients' assets while delivering exceptional customer service through every interaction. You'll analyze transactions, investigate suspicious activities, and provide immediate support to customers experiencing fraud concerns. This entry-level position offers comprehensive training on fraud detection systems, regulatory compliance, and customer resolution protocols. As part of our dynamic team in Bonifacio Global City, you'll gain invaluable experience in financial security while developing transferable skills in risk assessment, communication, and problem-solving. JPMorganChase offers a collaborative environment where your contributions directly impact client trust and financial safety. No prior experience required—just a commitment to excellence and a passion for protecting others.
Tanggung Jawab
- Monitor and analyze customer transactions to detect potential fraudulent activities
- Investigate and resolve fraud-related inquiries through direct client communication
- Document fraud incidents and resolution processes in compliance with company policies
- Collaborate with fraud analysts and security teams to escalate complex cases
- Provide empathetic customer support while explaining fraud prevention measures
- Stay updated on emerging fraud trends and detection techniques
- Maintain confidentiality of sensitive customer and transaction data
Kualifikasi
- High school diploma or equivalent; college degree preferred
- No prior experience required—comprehensive training provided
- Excellent communication skills in English and Filipino
- Strong attention to detail and analytical thinking abilities
- Ability to work efficiently in a fast-paced call center environment
- Basic computer proficiency and data entry skills
- Customer service mindset with problem-solving aptitude
- Willingness to work flexible hours including weekends