Deskripsi Pekerjaan
Are you a fresh graduate looking to launch your career with a global financial leader? JPMorganChase is seeking motivated, detail-oriented individuals to join our team in Bonifacio Global City as a Fraud Specialist I. In this role, you will serve as the first line of defense, safeguarding our clients and the integrity of our financial systems.
You will play a pivotal role in identifying suspicious activity, conducting investigations, and providing world-class customer support. We are looking for empathetic professionals who can handle sensitive situations with composure, accuracy, and efficiency. Join us and make a tangible impact on global financial security while building a solid foundation for your professional future in a supportive, high-growth environment.
Tanggung Jawab
- Monitor and analyze customer transactions to identify potential fraudulent activity.
- Communicate professionally with clients via phone to verify transaction details and resolve security concerns.
- Document investigations accurately and maintain detailed logs of fraud-related activities.
- Adhere to strict compliance regulations and bank policies regarding data privacy and security.
- Collaborate with internal teams to mitigate risks and prevent financial loss.
- Provide exceptional service to resolve customer inquiries regarding account alerts and fraud protection.
- Keep up-to-date with emerging fraud trends and internal security protocols.
Kualifikasi
- Open to fresh graduates from any bachelor’s degree program.
- Strong verbal and written communication skills in English.
- Excellent critical thinking and problem-solving abilities.
- High level of integrity and attention to detail.
- Ability to work in a fast-paced environment and handle high-volume calls.
- Proficiency in basic computer applications and Microsoft Office suite.
- Willingness to work on shifting schedules, including weekends and holidays.