Deskripsi Pekerjaan
Join Offshore Business Processing as a Freight Forwarding Specialist (Customer Support) and keep the global supply chain moving smoothly. In this critical role, you will manage the end-to-end logistics process, ensuring that every shipment is tracked, cleared, and delivered on time. We are seeking a detail-oriented professional who excels in customer service and possesses a deep understanding of freight operations.
As the face of our logistics team, you will handle order management, coordinate with customs brokers, and communicate essential updates to clients. You will resolve logistical challenges efficiently while maintaining high standards of client satisfaction. If you are looking for a challenging and rewarding opportunity in the heart of Metro Manila, we invite you to apply and become a key part of our dynamic team.
Tanggung Jawab
- Manage and process incoming freight shipping orders accurately and efficiently.
- Track cargo clearance status and provide real-time updates to clients via email and phone.
- Coordinate with customs brokers and shipping lines to resolve any delays or issues.
- Prepare and verify all necessary shipping documentation, including bills of lading and invoices.
- Handle customer inquiries professionally, ensuring high satisfaction and retention.
- Monitor shipping schedules and adjust plans to meet delivery deadlines.
- Collaborate with the sales and operations team to improve logistics workflows.
Kualifikasi
- Minimum 1-2 years of experience in freight forwarding or logistics customer support.
- Strong understanding of import/export regulations and customs clearance procedures.
- Excellent verbal and written communication skills in English.
- Proficient in using logistics software and Microsoft Office applications.
- Ability to multitask and prioritize tasks in a high-pressure environment.
- High school diploma or Bachelor’s degree in Business, Logistics, or related field is preferred.