Deskripsi Pekerjaan
Join our dynamic logistics team as a Freight Operations Customer Specialist, where you'll be the critical link ensuring seamless freight movement and exceptional client experiences. This pivotal role requires proactive monitoring of shipments, real-time coordination with carriers, and swift resolution of operational challenges to maintain uninterrupted supply chain flow. You'll serve as the primary point of contact for clients, providing timely updates, addressing inquiries, and implementing solutions that exceed expectations while adhering to industry compliance standards.
In this position, you'll collaborate cross-functionally with warehousing, transportation, and sales teams to optimize freight processes, reduce transit delays, and enhance operational efficiency. Your expertise in logistics systems and customer relationship management will drive continuous improvement initiatives, ensuring our services remain competitive and reliable. This opportunity offers a chance to develop your career in a fast-paced environment where your problem-solving skills directly impact client satisfaction and business growth.
Tanggung Jawab
- Monitor and track freight shipments in real-time using logistics management systems
- Provide exceptional customer support through proactive communication and issue resolution
- Coordinate with carriers, warehouses, and clients to ensure timely delivery
- Identify and resolve operational disruptions affecting freight movement
- Maintain accurate documentation and compliance records
- Collaborate with internal teams to optimize freight processes
- Implement continuous improvement initiatives for operational efficiency
Kualifikasi
- Bachelor's degree in Logistics, Supply Chain Management, or Business Administration
- Minimum 2 years of experience in freight operations or customer service
- Strong communication and interpersonal skills
- Proficiency in logistics software and Microsoft Office applications
- Knowledge of freight regulations and industry standards
- Problem-solving abilities with attention to detail
- Ability to work under pressure in a fast-paced environment