Deskripsi Pekerjaan
Are you a fluent French speaker looking for an exciting opportunity to join a dynamic and growing international brand? Beawesome, Inc. is seeking a highly motivated and proficient French Bilingual Customer Service Representative to join our team. In this role, you will serve as the bridge between our global clients and our company, ensuring exceptional service and satisfaction.
We pride ourselves on delivering top-tier customer support in a fast-paced environment. As a representative, you will handle inbound and outbound communications, resolve complex inquiries, and maintain the high standards our customers expect. If you have excellent communication skills and a passion for helping others, we want to hear from you. This is a full-time position offering a competitive salary and the chance to advance your career with a reputable international company.
Tanggung Jawab
- Handle incoming and outbound customer inquiries via phone, email, and live chat with a focus on French language support.
- Resolve customer complaints, issues, and questions professionally and efficiently to ensure high retention rates.
- Accurately process orders, returns, and transactions while maintaining detailed records in the CRM system.
- Communicate product information, services, and promotions clearly to clients in both French and English.
- Collaborate with the sales and technical teams to ensure customer needs are met and service quality is maintained.
- Identify opportunities for upselling and cross-selling products or services to existing clients.
- Adhere to all company policies, procedures, and compliance standards during every customer interaction.
Kualifikasi
- Fluency in both French and English (verbal and written) is mandatory.
- Previous experience in a customer service or call center environment is preferred.
- Strong interpersonal and communication skills with a customer-first mindset.
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced setting.
- Proficiency in basic computer applications and CRM software.
- High school diploma or Bachelor’s degree in any field.
- Strong problem-solving abilities and the capacity to remain calm under pressure.