Deskripsi Pekerjaan
We are seeking a professional and welcoming Front Desk Agent to join our team at Life Hospitality Hotel Group in Surabaya, Jawa Timur. As the first point of contact for our guests, you will play a vital role in creating a positive and memorable experience from check-in to check-out. Your responsibilities will include managing reservations, providing local information, and ensuring all guest needs are met with warmth and efficiency.
At Life Hospitality Hotel Group, we pride ourselves on delivering exceptional service across our properties. We offer a supportive work environment, competitive compensation, and opportunities for growth within the hospitality industry. The ideal candidate is a natural communicator with a passion for service, strong organizational skills, and the ability to thrive in a fast-paced setting. If you are dedicated to excellence and enjoy making people feel at home, we invite you to apply and contribute to our reputation for outstanding hospitality.
Join us and become part of a team that values professionalism, teamwork, and genuine care for our guests. Take the next step in your career with Life Hospitality Hotel Group.
Tanggung Jawab
- Greet and welcome guests upon arrival with a friendly and professional demeanor
- Efficiently manage check-in and check-out procedures while ensuring accuracy
- Handle reservations, modifications, and cancellations via phone, email, and in-person
- Provide guests with information about hotel amenities, local attractions, and services
- Respond promptly to guest requests and resolve complaints with a solutions-oriented approach
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
- Process payments, maintain accurate billing records, and handle cash/credit transactions
- Maintain a clean, organized front desk area and uphold hotel standards
Kualifikasi
- High school diploma or equivalent; hospitality certification or degree is a plus
- Proven experience as a front desk agent, receptionist, or in a customer service role, preferably in a hotel
- Excellent verbal and written communication skills in English and Indonesian
- Strong problem-solving abilities and a guest-focused mindset
- Proficiency in computer systems and property management software (e.g., Opera, PMS)
- Ability to multitask and work efficiently under pressure
- Flexibility to work in shifts, including weekends and public holidays
- Professional appearance and a positive, team-oriented attitude