Deskripsi Pekerjaan
Are you a hospitality enthusiast with a passion for delivering exceptional guest experiences? Solaris Hotel, located in the heart of the vibrant Kuta area, is seeking a professional and friendly Front Desk Agent to join our dedicated team. As the first point of contact, you will play a crucial role in shaping our guests' experience from the moment they arrive until their departure.
We are looking for an energetic individual who thrives in a fast-paced environment and possesses strong communication skills. In this role, you will be responsible for managing guest check-ins, processing reservations with precision, and serving as an information hub for tourists visiting Bali. If you are committed to service excellence and want to grow your career within the hospitality industry, we invite you to apply.
Tanggung Jawab
- Warmly welcome guests upon arrival and provide an efficient check-in and check-out experience.
- Manage room reservations, modifications, and cancellations accurately using the hotel management system.
- Provide comprehensive information about hotel facilities, local attractions, and services to enhance the guest experience.
- Handle guest inquiries, special requests, and feedback with a professional and solution-oriented approach.
- Coordinate with housekeeping and maintenance departments to ensure guest rooms meet our high standards of cleanliness and readiness.
- Maintain accurate records of guest transactions and handle payments according to hotel policy.
- Uphold the highest standards of safety, security, and hospitality at the front desk area at all times.
Kualifikasi
- Minimum of a Diploma in Hospitality, Tourism, or a related field.
- Previous experience in a Front Office role at a reputable hotel or resort is highly preferred.
- Fluency in English (written and spoken) is mandatory; proficiency in additional languages is a significant advantage.
- Excellent communication and interpersonal skills with a warm and welcoming demeanor.
- Proficiency in hotel reservation software (PMS) and basic Microsoft Office tools.
- Ability to work in shifts, including weekends and public holidays.
- Strong problem-solving skills and the ability to remain calm under pressure.
- A proactive team player with a strong sense of personal responsibility.