Deskripsi Pekerjaan
Are you a hospitality professional with a passion for guest services? Hotel Pantes, a premier destination in the heart of Semarang, is seeking a motivated and guest-oriented Front Desk Agent to join our professional team. As the first point of contact, you will be the face of our hotel, ensuring that every guest receives a warm, professional, and seamless experience from arrival to departure.
We offer a dynamic working environment where your growth is a priority. We provide a competitive salary, comprehensive health benefits, and continuous training opportunities to help you excel in the hospitality industry. If you have excellent communication skills, a friendly demeanor, and the ability to thrive in a fast-paced environment, we want to hear from you.
Tanggung Jawab
- Warmly greet and check-in guests, ensuring all registration procedures are followed accurately.
- Handle guest inquiries, requests, and complaints with a professional and solution-oriented approach.
- Manage room assignments, key issuance, and provide information regarding hotel facilities and local attractions.
- Process payments, issue receipts, and perform cashiering duties including daily audit reconciliation.
- Maintain a clean, organized, and welcoming front office environment.
- Coordinate with housekeeping and maintenance departments to ensure guest room readiness.
- Maintain confidentiality of guest information and strictly follow hotel security protocols.
Kualifikasi
- Minimum High School Diploma or equivalent; Diploma in Hospitality/Tourism is a plus.
- Previous experience in a front office or customer service role is preferred.
- Proficiency in basic computer systems (PMS) and Microsoft Office.
- Fluent in Indonesian and proficient in English (verbal and written).
- Strong interpersonal skills with a service-oriented mindset.
- Able to work in shifts, including weekends and public holidays.
- Well-groomed, professional appearance, and punctuality.